According to Reaction Data, “21% of health professionals reported filing Electronic Health Records were a primary source of stress. 34% stated that this could be alleviated through an improvement of user friendliness.”

Based on a SybridMed article and our own discussions the group identified 3 main pain points.

As points are each complex on their own, as a group we aimed to primarily target improving the interface and considering how to converge doctor-patient communication and information as well as other possibilities within the same application within a specific niche in healthcare. With our app specifically, we considered how such an app can be used at a hospital for both practitioners and patients.

We identified different competitors and identified the services they offered, and noted that features tended to focus more on the practitioner side as well as didn’t reliably allow easy post appointment communication between the practitioner and patient.

After we brainstormed different task flows between patients and practitioners considering the requirements of what each page should contain and do based on the areas that the competitors lacked. We also determined we would create two different flows, one for a practitioner to target workflow inefficiencies and patient communication, and one for a patient to schedule and to have a log of their appointments.